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RETURN & EXCHANGES

Ere you return a Suryavanshi furniture Goods, please catch a bit to know whereby our products are produced. All our goods are handcrafted by over traditional artisans in our manufacturing unit, occurring in each product is novel and lightly distinct from another.

 

Let’s not believe of an unusual wood grain or sapwood as a mistake. Craftsmanship by definition means a brilliant change when it comes to uniformity.

CHARACTERISTICS OF REAL SHEESHAM WOOD

Thou may notice variations in the wood texture appearance that is a natural impression formed through the maturing process of the tree. While the tree grows, the old segments in the tree grow thicker, clearer grain patterns. Your furniture may be produced from numerous cuttings of the same tree creating the variation of grading.
Here shows a section of sapwood common in most timbers, which you may find randomly throughout your furniture. Sapwood is a common marking in real wood and Knotting is common and is the not to be seen as a defect.
proof of real wood. Certain vary in size and occur usually in real wood goods. This is why each piece of our furniture is unique, not a couple of pieces will be quite the same. unlike of way mass produced layered furniture.
We believe that you are pleased with your purchase.These features are a part of the virtue of enjoying real wood, elegant furniture.

In resentment of certain variables, at Suryavanshi furniture we stand after the state of our outputs and we will replace the goods free of charge if the intention of returning the product is certified and gets under our policies of return and exchange.

 

WHAT SHOULD I CHECK WHEN THE PRODUCT IS DELIVERED TO ME?

 

When the product has been delivered to your doorstep, please assure the grasping:



1.    Please verify all the outer exteriors of your product for any kind of damage, noises, chip-offs, faulty scraps or insect infestations.

   

2.    In matter there is any dust sediment or products requires shine due to sand on it. Please wipe it with clean dry cloth its an admitted manufacturing approved way of wiping the surface.

 

3.    If there is any splintering or mark on the product, raise the problem with our delivery companion as well as our client care team. We will fix your issue as soon as we can.

 

4.    For any products that acquaint any kind of arrangement, kindly arrange a carpenter on your own, so that thou should have the stillness of mind that everything fits well and is valued for.

 

5.    Same goes for all goods that need wall mounting/fitting, kindly arrange a carpenter at your house. Please make sure that you have all the requisite consents for drilling etc.

 

6.    For all products that are put on the ground, such as desks and seats, assure that each and every good stand firm and upright. If the there appears to be an uneven stem (ought more than 5mm of variation), we will take the item back and provide a replacement or fix it, based on the extent of the modification needed.

 

7.    As all kinds of seating products, such as sofas, benevolent sit on the product to assure that the entire formation is steady by your weight on it. Additionally, inhibit the fabrics for any malformations or holes.

 

8.    We make sure that the cores of storages products, such as drawers, are entirely ceased so as to not produce any splinters or random pieces that might harm your arms. Still, the extent of polish in these internal areas may not balance with the extent of polish on the external area.

 

9.    Timber particularly hardwoods. have real natural appearances, such as differing texture exemplars and minimum stain variations.

Knotting is original in real wood. Miscellaneous wood grain designs and stain variations are usually fair on hardwood products.

 

10.    As summertime periods, hardwood products may extend lightly, which sway effect in some drawers to go stuck. That is quite common, and you must not bother with it. Decrease the exposure of the product to heat, and when summertime crosses, it will turn back to the earlier pattern.

 

Once the product has been delivered to you, and after your inspections, the delivery team has left your premises, Suryavanshi furniture won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after the successful delivery of the product, will not be considered as company responsibility. In such circumstances, the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mishandling will overpass the criteria of refund/replacement or compensation.

 

WILL THE PRODUCT BE EXACTLY AS SHOWN ON THE WEBSITE?

 

Suryavanshi furniture seeks its amplest to give Goods and Services

precisely the process they are represented on the website. However, the essence and drift of a natural substance – based product is that every item of furniture is novel in its individual way. Suryavanshi Furniture disclaims any guarantees of the accuracy of the surface or exterior of the final products or services demanded by the user over and over usually adequate measures on the equivalent. The essence of the products, Services, data, or other material bought or obtained by you through the website may not match your expectations.    

 

WHAT IF I GET A BROKEN PRODUCT OR THERE IS A PRODUCTION DEFECT?

 

We exercise profoundly specific and stern quality controller means to assure that the output is up to our criteria despite at the point of delivery. In matter, you do befall to get a product that has existed broken while shipping, or there is any manufacturing fault, such as leveling, surfacing, finish, color, material etc. please raise this subject to the delivery staff quickly and including communicate customer care. In fact, you mark a culmination later, in 24 hours of installing the product. Please address us to at care@suryavanshifurniture.com giving photographic proof of the supposed matter. Our concern department will evaluate the damage and get back to you in 2 working days. Depending on the extent of the damage in issue, we will either fix the goods or give you by a replacement. As matters concerning production errors, the fault will be exacted and it will be fixed to the frame that you ought to require.

 

CAN I CANCEL A ORDER?

 

During these unique case, if you do not like the item given to you. Or are inadequate to give space for it. You may demand or cancellation of that order in the subsequent cases and way:

 

  1. Canceling in 12 hours: you can cancel an order within 12 hours of the event of ordering the product. While this span. Your order is approved and is prepared to be transferred for the production phase. Since each product is made to order(MTO), Its production will take into account the changes in dimension or any kind of customization demanded by you. Therefore, no scheme of cancellation will be considered once production has commenced and the product will be marked as sold. Once your cancellation is inducted, the amount will be returned within 2-3 working days.

 

  1. Cancellation after delivery is not conceded.

 

IS THERE ANY FORM OF CANCELLATION FEE?

 

Provided that you cancelled your ordered during the specified 12 hours’ time limit after placing the order there will be no cancellation fee deducted, and the complete amount that you paid for the product will be returned to you.

 

WHEN WILL I GET THE REFUND IF ELIGIBLE?

 

Refund initiation shall be subjected to the pick up of all items of an order from the customer premises. All refunds will be initiated within 2 to 3 business day after the product is collected. Refund can be done via NEFT, or by the way payment originally made.

 

CAN I INITIATE A RETUN ON A CUSTOM PRODUCT?

 

All custom made orders are manufactured as per specific requirement to each individual customer thus the company will not accept the return of such products unless there are incorrect handling from the company and are inspected by the customer upon delivery.in such case where product was received damaged, customer does need to make a complaint on spot of delivery via emailing care@suryavanshifurniture.com and attach the photos of products as well as proof of purchase.

 

NEWSLETTER AND COMMUNICATIONS

 

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